Refund & Exchange Policy
1. Overview
At The Wood Style, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions.
2. Eligibility for Returns and Exchanges
- Items must be unused and in their original packaging.
- Requests for returns or exchanges must be made within [insert timeframe, e.g., 7 days] of receiving your order.
- Custom or personalized items cannot be returned or exchanged.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact us at thewoodstyleofficial@gmail.com within the return window to notify us of your request.
- Provide your order number and details about the item(s) you wish to return or exchange.
- We will guide you through the return process and provide any necessary instructions.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a traceable shipping service or purchasing shipping insurance for items over a certain value to ensure they are returned safely.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or as store credit.
6. Exchanges
If you wish to exchange an item for a different size or product, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at thewoodstyleofficial@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions or concerns regarding our return and exchange policy, please reach out to us at:
The Wood Style
Email: thewoodstyleofficial@gmail.com